These Terms and Conditions set out the basis on which we supply removal and associated services to private and business customers. By making a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your removal service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any removal, packing, loading, unloading, transportation, storage, or related services provided by us.
Goods means the items that you ask us to move, handle, store, or dispose of as part of the Service.
Premises means any property, building, room, or location from which goods are collected, through which they pass, or to which they are delivered.
Customer, you and your mean the person, firm or company who requests the Service and enters into a contract with us.
We, us and our mean the removal service provider supplying the Service under these Terms and Conditions.
We provide household and commercial removal services, including local moves in and around Hampstead and surrounding areas, as well as longer distance relocations within the United Kingdom subject to agreement. The exact scope of the Service will be set out in your quotation and booking confirmation.
Our Service may include packing and unpacking, dismantling and reassembly of certain furniture where agreed, and limited handling of items to and from vehicles at the Premises. Any services not expressly included in the quotation are excluded and may be subject to an additional charge if requested.
3.1 You may request a quotation for the Service by providing us with accurate information about the Premises, access conditions, parking arrangements, the nature and volume of goods, and any special requirements.
3.2 Quotations are normally given based on the information you supply and, where appropriate, any survey we carry out. If the information provided is incomplete or inaccurate, we may amend or withdraw the quotation or charge reasonable additional sums to reflect the actual work required.
3.3 A booking is only confirmed when you accept our quotation and we issue a confirmation, which may be by written communication, including a booking reference, date of the move, and a description of the agreed Service.
3.4 We reserve the right to refuse or cancel a booking where the work requested is unsafe, unlawful, or impractical, or if you fail to comply with these Terms and Conditions.
4.1 You are responsible for ensuring suitable access to the Premises, including stairs, lifts, doorways, hallways, and approaches suitable for our vehicles and staff. Any delays or additional work caused by restricted access may incur additional charges.
4.2 You must arrange any necessary parking permissions, permits, or suspension of parking bays in time for the Service. Any parking charges or penalties incurred as a result of inadequate arrangements will be charged to you.
4.3 Where access is unsafe, hazardous, or significantly more difficult than indicated at the time of quotation, we may at our discretion cancel or suspend the Service, or proceed subject to an agreed variation of the charges.
5.1 You must ensure that all goods are properly packed, labelled, and ready for removal unless packing services have been booked as part of the Service.
5.2 You must remove or secure any personal valuables, documents, money, jewellery, or irreplaceable items before the Service commences. We are not responsible for such items unless explicitly agreed in writing.
5.3 You must clearly indicate any fragile, delicate, or high-value items and provide any special handling instructions in advance of the Service.
5.4 You warrant that you are the owner of the goods or the authorised representative of the owner and that you have the legal right to request removal or disposal of the goods.
6.1 Unless specifically agreed in writing, we will not move, transport, or handle:
a. Hazardous, flammable, explosive, or corrosive materials.
b. Gas cylinders, fuel, or any substances classified as dangerous goods.
c. Live animals, plants requiring special environmental control, or perishable food items.
d. Illegal goods, stolen items, or items that may not lawfully be transported.
6.2 If such items are found among the goods without our knowledge, we may remove or dispose of them at your expense and without liability to you.
7.1 All charges for the Service will be detailed in your quotation. Prices are normally based on factors such as the volume of goods, distance, access, manpower required, and any optional services such as packing or storage.
7.2 Unless otherwise agreed, a deposit may be required to secure your booking, with the balance due prior to or on the day of the Service, as specified in your booking confirmation.
7.3 Payment must be made using an accepted payment method as notified to you at the time of booking. We reserve the right to withhold or suspend the Service if payment is not received as required.
7.4 Additional charges may apply where:
a. The Service takes longer than reasonably anticipated due to circumstances within your control.
b. There are delays in obtaining access to the Premises.
c. The quantity or nature of goods is greater than initially declared.
d. You request additional services or changes to the Service on the day.
7.5 All fees are stated exclusive of any applicable taxes unless otherwise indicated. Any applicable taxes will be added to your invoice at the prevailing rate.
8.1 You may cancel or amend your booking by giving us reasonable notice in writing. The amount of notice required and any charges will depend on when you cancel.
8.2 If you cancel more than a specified minimum number of working days before the scheduled Service date, we may refund your deposit, subject to any administrative fee notified at the time of booking.
8.3 If you cancel within a shorter period before the scheduled Service date, a cancellation charge may apply, which may be up to the full amount of the quoted price, particularly if we are unable to reallocate the resources booked for your move.
8.4 If you fail to be present or fail to provide access at the agreed time and date, it may be treated as a late cancellation, and you may be charged accordingly.
8.5 We may cancel or reschedule the Service due to events beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdowns, strikes, or other circumstances that make it unsafe or impossible to perform the Service. In such cases, our liability is limited to rescheduling the Service at a mutually agreed time or refunding any sums paid for the part of the Service not provided.
9.1 We will use reasonable care and skill in providing the Service and will take appropriate steps to protect your goods and property while in our care.
9.2 We may at our discretion dismantle and reassemble certain furniture where this is included in the Service. We do not accept responsibility for any damage caused by the poor condition, age, or inherent defects in furniture or fixings.
9.3 We may refuse to carry out any task that our staff reasonably consider unsafe, unlawful, or likely to cause damage to property, goods, or vehicles.
10.1 Our liability for loss of or damage to goods while in our possession is subject to the limits and exclusions in this section.
10.2 We are not liable for:
a. Loss or damage arising from your failure to comply with these Terms and Conditions.
b. Loss or damage to goods packed by you unless there is clear evidence of external impact caused by us.
c. Loss or damage due to normal wear and tear, gradual deterioration, or inherent defects in goods.
d. Loss of data, digital content, or intangible items.
e. Indirect or consequential loss, loss of profits, loss of opportunity, or loss of enjoyment.
10.3 Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum, which may reflect the current market value of the goods or a limit stated in your quotation or insurance documentation, whichever is lower.
10.4 We are not liable for any loss or damage arising from circumstances outside our reasonable control, including acts of God, extreme weather, war, terrorism, industrial action, or third-party actions.
10.5 You are responsible for arranging any additional insurance you require for your goods beyond any standard cover that we may provide or arrange. Details of any available cover will be provided on request.
11.1 We will take reasonable care to avoid damage to Premises when carrying out the Service. However, we are not liable for:
a. Damage to premises where there is no safe and practical route to move goods without risk.
b. Damage to internal or external surfaces caused by the movement of large or heavy items where you have requested that we proceed despite advice that damage may occur.
11.2 Any damage to Premises must be notified to us in writing as soon as reasonably practicable and no later than seven days after the Service so that we can inspect and, if appropriate, arrange for remedial work.
12.1 If you believe that loss or damage has occurred as a result of the Service, you must notify us in writing as soon as possible and in any event within seven days of completion of the Service, providing reasonable details and evidence.
12.2 We may inspect any alleged damage or loss before considering or settling a claim. You must retain any damaged items and all relevant packaging until any investigation is complete.
12.3 We will handle complaints and claims in a fair and timely manner. Our decision will take into account the terms of this agreement, the condition of goods, and the evidence provided.
13.1 Where the Service includes removal and disposal of unwanted items, we will handle such waste in compliance with applicable waste management and environmental regulations in the United Kingdom.
13.2 We will only remove waste or unwanted items that you have clearly identified and that we have agreed to take away as part of the Service.
13.3 We do not dispose of hazardous, clinical, or restricted waste. You are responsible for arranging specialist disposal of such items in accordance with the law.
13.4 Any fly-tipping or unlawful disposal of waste is strictly prohibited. We will ensure that all waste carried as part of the Service is taken to licensed facilities or disposed of in a lawful manner.
14.1 We will collect and process personal information about you in order to provide the Service, manage bookings, and handle payments. We will handle such information in accordance with applicable data protection laws in the United Kingdom.
14.2 Your information will be used only for the purposes of providing and administering the Service, unless you consent to other uses as permitted by law.
15.1 We may vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
15.2 We may assign or subcontract our rights and obligations under this agreement, provided that this does not reduce the level of service or protection to which you are entitled.
15.3 You may not transfer your rights or obligations under this agreement without our prior written consent.
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or other competent authority, that provision will be removed or limited to the minimum extent necessary and the remaining provisions will continue in full force and effect.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.
18.1 These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and us in relation to the Service and supersede any prior understandings, agreements, or representations, whether written or oral.
18.2 No amendment or variation of this agreement shall be effective unless made in writing and agreed by both parties.
By confirming your booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
There are many removal companies Hampstead, but only ours offer excellent removal help at price that is quite reasonable.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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